These terms govern the use of genetiknutrition.com and any order placed with Genetik Nutrition (“we”). By placing an order, you accept these terms.
1. Products
Our products are natural health products intended for adults. Read the label and follow the directions. Information on the site is provided for information purposes and does not replace the advice of a health professional. We do our best to present our products accurately; actual packaging may differ slightly from the photos.
2. Prices and taxes
Prices are shown in Canadian dollars and exclude taxes. Applicable taxes (GST, QST or HST) and shipping costs are shown before you confirm your order. We may change our prices at any time; the price that applies is the one displayed when you order. In the event of an obvious pricing error, we will contact you before processing the order.
3. Orders
Your order is confirmed by email. We reserve the right to refuse or cancel an order, in particular if an item is out of stock, in case of a pricing error or suspected fraud; any amount collected is then refunded in full.
4. Payment
Payment is made online by credit card, debit card or PayPal, through secure payment platforms. We never have access to your full card numbers.
5. Shipping
We ship within Canada only. Shipping is $9.99 in Quebec and $19.99 elsewhere in Canada; it is free on orders of $100 or more before taxes. Delivery times are estimates. Risk of loss passes upon delivery to the address you provided.
6. Returns
Returns and refunds are governed by our return and refund policy.
7. Customer reviews
By posting a review, you confirm that it reflects your genuine experience and you authorize us to display it on the site. We moderate reviews and may remove any content that is inappropriate, misleading or contains health claims.
8. Intellectual property
The site’s content (text, photos, logos, trademarks) belongs to Genetik Nutrition or its partners and may not be reproduced without permission.
9. Personal information
How we handle your personal information is described in our privacy policy.
10. Liability
To the extent permitted by law, our liability is limited to the amount of the order concerned. Nothing herein limits your rights under the Quebec Consumer Protection Act.
11. Governing law
These terms are governed by the laws of Quebec and the federal laws of Canada applicable therein.
12. Contact us
Genetik Nutrition
Casier postal 125, Magog (Québec) J1X 3W7, Canada
jfroux@yahoo.ca — 1 877 700-3676