A question about a product, an order or a delivery? Here are the answers to the most frequent questions. For anything else, our team is here to help: write to us through the Contact page, by email at jfroux@yahoo.ca or by phone at 1 877 700-3676.
Shipping
Where do you ship?
We ship everywhere in Canada.
How much is shipping?
- Quebec: $9.99
- Rest of Canada: $19.99
- Free on orders of $100 or more before taxes, anywhere in Canada.
How long does it take?
Orders are usually prepared within 1 to 2 business days. Then allow 2 to 7 business days depending on your region. You will receive a confirmation email when your order ships.
Protein bars
To guarantee freshness, our bars are shipped quickly after you order. Store them in the refrigerator upon delivery.
Orders and payment
Which payment methods do you accept?
We accept major credit and debit cards as well as PayPal. Payments are processed securely by our payment partners: we never store your card details.
Are taxes included?
Prices are shown before taxes. The GST, QST or HST applicable in your province is calculated at checkout based on your shipping address.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to change or cancel it.
Do I need an account?
No, you can check out as a guest. An account lets you track your orders, save your addresses and find your wishlist on all your devices.
Returns
See our return and refund policy for the conditions and steps to follow.
Our products
Are your products licensed?
Yes. Our supplements are natural health products licensed by Health Canada and carry a Natural Product Number (NPN).
Which product is right for my goal?
Browse the shop by goal or by activity, or write to us: we will help you build the right routine. This advice does not replace that of a health professional.
Become a distributor
Are you a gym, pharmacy or store? Fill out the contact form and choose “I want to become a distributor”.