Genetik Nutrition takes the protection of your personal information seriously. This policy explains what information we collect, why, and how you can exercise your rights, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and PIPEDA.
Person in charge of personal information
For any question or request, write to jfroux@yahoo.ca or by mail: Genetik Nutrition, Casier postal 125, Magog (Québec) J1X 3W7, Canada.
Information we collect
- When you order: name, billing and shipping addresses, email, phone and order details.
- Payment: processed directly by our payment providers (Stripe, PayPal). We never receive or store your full card numbers.
- Customer account (optional): login details, order history, addresses and wishlist.
- Contact form and reviews: the information you choose to send us.
- Browsing: cookies needed for the site to work (cart, language, session) and, only with your consent, analytics and advertising cookies.
How we use it
We use your information to process and ship your orders, contact you about them, answer your questions, manage your account, prevent fraud and meet our legal and tax obligations. With your consent, we may also measure site usage and show relevant advertising.
Cookies
On your first visit, a banner lets you accept, refuse or customize analytics and marketing cookies. Necessary cookies are always on. You can change your choices at any time with the “Cookie preferences” link at the bottom of every page.
Sharing with third parties
We never sell your information. We share it only with the providers who help us run the store (hosting, payment, shipping, email), as needed, under confidentiality commitments. Some of these providers may process information outside Quebec; we then ensure adequate protection.
Retention and security
We keep your information as long as needed for the purposes stated and as required by law (for example, accounting records). The site is protected by HTTPS encryption and access to information is limited to those who need it.
Your rights
You may request access to, correction or deletion of your information, withdraw your consent or file a complaint with the Commission d’accès à l’information du Québec. Email us at jfroux@yahoo.ca; we respond within 30 days.
Changes
We may update this policy. The current version is always published on this page.