Your satisfaction matters to us. If a product is not right for you, here is how to proceed.
Timeframe and conditions
You have 30 days after receiving your order to request a return. To be eligible, the product must be unopened, sealed and in its original packaging, and proof of purchase is required.
For health and safety reasons, products that have been opened or whose seal is broken cannot be returned, unless they are defective. Perishable products, such as protein bars, cannot be returned unless they arrived damaged.
Damaged or defective product, or order error
If you receive a product that is damaged, defective or does not match your order, email us within 7 days of delivery at jfroux@yahoo.ca, with your order number and a photo of the product. We will send a replacement or refund you, at our expense.
How to return
- Email us at jfroux@yahoo.ca with your order number and the product to return.
- We confirm the return is eligible and send you the return address.
- Ship the product well packed. Unless the return is due to our error, return shipping is at your expense; we recommend a tracked service.
Refunds
Once we receive and inspect the product, we will email you to confirm the refund. It is issued to your original payment method within 5 to 10 business days, depending on your financial institution. Original shipping costs are not refundable unless the return is due to our error.
Exchanges
Prefer another flavour or size? For an unopened product, we can make an exchange under the same conditions as a return.
Contact us
Genetik Nutrition
Casier postal 125, Magog (Québec) J1X 3W7, Canada
jfroux@yahoo.ca — 1 877 700-3676
This policy does not limit your rights under Quebec’s Consumer Protection Act.